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Activity overview

Latest activity by Matt
  • Matt commented,

    Hi Patrick, sorry for the late reply. We send the return label by email.

  • Matt created an article,

    Where do you ship FARO from?

    United States πŸ‡ΊπŸ‡Έ US orders are shipped directly from our Fulfillment Center in Salt Lake City, Utah. This means that sales tax, fees, and import duties are all included in the price. European Union...

  • Matt created an article,

    Exchange Policy

    We offer a 30-day hassle-free exchange policy for all products purchased from UNIT 1 directly. If you are not satisfied with the size or color of your helmet, you have up to 30 days from delivery t...

  • Matt created an article,

    Initiate a Return

    We're very sorry that FARO didn’t meet your expectations, or that it didn't fit properly. We’ll be happy (well, not too happy 😒, to be honest) to accept the return of your helmet, as long as you me...

  • Matt created an article,

    How did UNIT 1 start?

    Soon available...

  • Matt created an article,

    Contact Support πŸ“©

    If you want to submit a request or have any questions, please use the following channels to get in touch with us - we'll get back to you within the next 24 business hours: Submit a request; Reques...

  • Matt created an article,

    My order appears as "delivered"... but I haven't seen it! πŸ“­

    We're very sorry to hear that you haven't received your order! Don't worry, though - our Support Team is here to assist you to find your parcel and get FARO back to you! Firstly, make sure to check...

  • Matt commented,

    Hi steven vandenbussche, how are you? Thanks so much for all your feedback & suggestions! We'll definitely bring everything to the table. Our designers will be delighted to read your comments and w...

  • Matt created an article,

    Pairing FARO to the Navigation Remote

    To pair FARO with your Navigation Remote, follow these steps. Power on your helmet (press & hold the power button for 1 second) Wait for at least 10 seconds till the helmet has turned fully on. Pr...

  • Matt commented,

    Official comment

    Hi Matthias, thanks for your feedback! That's weird - it should charge with all USB-C cables, indistinctly if it's the FARO original cable or any other that you might have at home. If the problem p...