Exchange Policy

We offer a 30-day hassle-free exchange policy for all products purchased from UNIT 1 directly. If you are not satisfied with the size or color of your helmet, you have up to 30 days from delivery to initiate an exchange.

All product returns must be shipped back in their original form of packaging and include all accessories - and must arrive in perfect condition.

Replacement helmets are subject to availability and will be shipped to customers once our warehouse confirms receipt (and condition) of the returned product.

Shipping Costs

For orders from the United States and all countries members of the European Union, UNIT 1 will cover all shipping costs associated with the exchange by providing the customers with prepaid return labels.

For orders from all countries outside of the US and the EU, the customer is responsible for returning the items, and UNIT 1 will not cover any shipping costs associated with the return.

Initiate an exchange

To initiate an exchange, please follow this link.

Note: this exchange policy only applies to helmets purchased directly to UNIT 1 - and does not apply to Indiegogo or Kickstarter orders. To exchange a crowdfunding-backed helmet, or if you have any other questions or concerns, please submit a request - our Support Team will be happy to help!